Question 1

Returns & Exchanges

Accepted Answer

If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its

Question 2

International Shipping

Accepted Answer

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the United States of America!   Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.  Regulations and Restrictions  The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If the product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Question 3

Terms of Service

Accepted Answer

OVERVIEW  This website is operated by Arrak USA. Throughout the site, the terms “we”, “us” and “our” refer to Arrak USA. Arrak USA offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.  By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.  Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.  Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.  Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.  SECTION 1 - ONLINE STORE TERMS  By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.  SECTION 2 - GENERAL CONDITIONS  We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.  SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION  We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.  SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES  Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.  SECTION 5 - PRODUCTS OR SERVICES (if applicable)  Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor

Question 4

Warranty

Accepted Answer

Is normal wear and tear covered by warranty? No it does not. However, if you have a question regarding an item, please email us at warranty@arrakusa.com.   How do I send my product in for repair? Please download the warranty form and ship USPS to 27071 Cabot Road, Suite 109, Laguna Hills, CA  92653. Please ship no signature required. The item must be washed prior to shipping.   Will my product be repaired or replaced? We will evaluate your item and make the decision to repair or replace the item.   Who pays for shipping? If the item is under warranty Arrak USA will pay shipping costs.   What do the repairs cost? There will be no charge so long as the item falls within the warranty period.   How can I find out the status of my repair? You may call 1-866-ArrakUSA or email warranty@arrakusa.com

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