IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the United States of America! Duties and Taxes: At Arrak Outdoor USA, we are committed to providing fast and reliable international shipping to our customers. However, please note that all products are shipped from the United States and may be subject to duty charges, taxes, and other fees depending on the destination country's laws and regulations.
As an international customer, you are responsible for all duties, taxes, and brokerage fees that may apply to your order. These fees are not included in the price of the product or shipping charges, and are instead assessed by your country's customs office or other relevant authorities. We understand that these charges can be unexpected and may increase the overall cost of your order.
As such, we encourage all international customers to research their country's laws and regulations regarding international purchases, as well as any associated fees and charges. Please note that we cannot control or predict these charges, and that they may vary from country to country. However, we do our best to provide accurate information about our products and their pricing, including any known duties and taxes. To purchase from our store, you must accept these terms and conditions, which include the responsibility for all duties, taxes, and fees associated with international shipping.
We strive to provide fast and reliable international shipping services to our customers, and we are committed to ensuring that your order arrives safely and on time. However, please be aware that international shipping times may vary depending on your location and local customs clearance procedures. If you have any questions or concerns about international shipping, please do not hesitate to contact our customer service team.
We are always happy to assist you and provide any necessary information to ensure a smooth and hassle-free shopping experience. Regulations and Restrictions: The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds. Thank you for choosing Arrak Outdoor USA for your international shopping needs. We appreciate your business and look forward to serving you again in the future.
Domestic Shipping Policy: We ship six-days each week. If the item is out of stock, we will contact you. Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will reach out to you via email or phone.
Please remember that shipping delays may happen based on carrier restrictions, pandemics, storm/weather-related conditions, etc. Arrak Outdoor USA, LLC will not be held responsible for such delays. If customers do not receive their package within 30 days, they must contact Arrak Outdoor USA LLC. If a customer fails to contact Arrak Outdoor USA LLC, they will forfeit a replacement of said merchandise. Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America), the buyer is responsible for abiding by the country’s laws, regulations, and restrictions. If the product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.
Return Policy If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its' original packaging and in perfect, unused condition. Unused condition is defined as items free from debris, dog hair, dog saliva, etc. If you return an item to Returns Arrak Outdoor USA, soiled or otherwise unsellable, you will be responsible for all return shipping costs. You'll need to return the purchase within 30 days after receipt of said merchandise.
Visit our Return Portal to begin the exchange or store credit process. Return Instructions: If returning your item United States Postal Service, you may ship it directly to our store at Arrak USA, 27071 Cabot Road, Suite 109, Laguna Hills, CA 92653. Do not request a signature required, as we are not at the location during regular business hours. We have a secure lockbox for items received by our carrier. If we receive your item with no instructions as to the exchange requested, we will issue you a store credit in the form of a gift card.