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FAQS

OVERVIEW

The Arrak Outdoor branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for 60 days. If your product covered by this warranty fails due to a manufacturing defect we will replace it without charge for the first 60 days. Thereafter, and up to one year, we will repair it, at our discretion.

Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use.

For warranty evaluation, (if the product is new)  your product must be returned directly to Arrak USA, 24551 Raymond Way Suite 155, Lake Forest, CA 92630 with a Warranty Return Form.  All shipping to Warranty must be pre-paid and insured and sent via USPS no signature required. Arrak USA will not be liable for lost in-bound packages.

Our policy requires that products accepted for repair be clean free from dog hair or any other debris. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

Want to begin a warranty claim? You can download the warranty claim for other warranty limitations and exclusions. Click here to download. Email the completed claim form along with photos of the damage and the inside label with depicting the PO number. 

Please note that for any orders shipped outside of the USA will incur an additional fee for customs that is not the responsibility of Arrak USA. The receiving customer is wholly responsible for any and all fees (fees defined as customs, duty, etc).

This warranty is only available in the United States and Canada.

Arrak USA is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.

 

FREQUENTLY ASKED WARRANTY & REPAIR QUESTIONS

Is normal wear and tear covered by warranty? No it does not. However, if you have a question regarding an item, please email us at warranty@arrakusa.com. 

How do I send my product in for repair? Please download the warranty form and ship USPS to 24551 Raymond Way, Suite 155, Lake Forest, CA 92630. Please ship no signature required. The item must be washed prior to shipping. 

Will my product be repaired or replaced? We will evaluate your item and make the decision to repair or replace the item. 

Who pays for shipping? If the item is under warranty Arrak USA will pay shipping costs. 

What do the repairs cost? There will be no charge so long as the item falls within the warranty period. 

How can I find out the status of my repair? You may call (949) 315-6411 or email warranty@arrakusa.com