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Warranty

OVERVIEW

The Arrak Outdoor branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for 60 days. If your product covered by this warranty fails due to a manufacturing defect we will replace it without charge for the first 60 days. Thereafter, and up to one year, we will repair it, at our discretion.

Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a …

For warranty evaluation, your product must be returned directly to Arrak USA, 24551 Raymond Way Suite 155, Lake Forest, CA 92630 with a Warranty Return Form.  All shipping to Warranty must be pre-paid and insured and sent via USPS no signature required. Arrak USA will not be liable for lost in-bound packages.

Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

Want to begin a warranty claim? You can download the warranty claim for other warranty limitations and exclusions. Click here to download.

This warranty is only available in the United States and Canada.

Arrak USA is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.

 

FREQUENTLY ASKED WARRANTY & REPAIR QUESTIONS

Is normal wear and tear covered by warranty?

How do I send my product in for repair?

Will my product be repaired or replaced?

Who pays for shipping?

What do the repairs cost?

How can I find out the status of my repair?

I have a broken/missing buckle. Can it be replaced?

Where can I get my garment altered?

I live in Canada. Where should I send my product for repair?